I mean here something more pointed, however. Given that we humans are imperfect, we are all fallible. Properly, “fallibility” is a word meaning the “capability of being wrong” and is a bit of a stretch as a virtue without further explanation. We place our customers’ voices first and listen deeply not only to understand problems but to resonate with the person articulating the problems. At InVision, the company where I work, we hold humility in high esteem given it not only informs our behaviors with each other but is critical for the empathy needed to listen deeply to customers. Prominent virtues include honesty, courage, charity, prudence, and love. Chinese philosophers including Confucius articulated similar ways of understanding “doing right” as “being good” - i.e., being an upstanding person by habit and self-discipline. Greek philosopher Aristotle described a system of ethics based on virtues of character. The notion of ennobling character traits or virtues has a long history.
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